Frequently Asked Questions

Your AulaXR subscription unlocks the whole immersive learning platform: virtual 3D classrooms, interactive lessons and simulations, and general knowledge areas such as science, history, geography, mathematics, astronomy, nature, art & culture and languages. Everything is included in one recurring fee; there are no extra per-lesson purchases.

Instead of watching a flat screen, you step into the topic: you walk through 3D environments, look at elements from different angles and interact with the lessons. Guided simulations take you step by step and you move at your own pace.

General areas to explore: science, history, geography, mathematics, astronomy, nature, art & culture, languages and the human body. We describe general academic categories only.

Yes. There are areas built for different ages, ideal for learning together as a family. Because everything is part of your one subscription, there are no surprise per-lesson charges while you explore.

You signed up through the secure sign-up page and confirmed the subscription through your mobile account. As soon as that finished, your account was activated with full access to every knowledge area.

AulaXR is a recurring subscription billed to your Movistar account. Two plans are available: MXN 34 per week (Movistar Prepaid) or MXN 100 per month (Movistar Postpaid). Your plan and amount are confirmed on the sign-up page before you continue. There is no free trial.

AulaXR runs on most modern smartphones, tablets and PCs. Sign in with your account and learn across the devices you already own; no special equipment is needed.

Email our customer care team at soporte@aulaxr-mx.com, or use the Contact page. We aim to reply within 2 business days.

You can cancel anytime: manage your subscription to stop the renewal, or email soporte@aulaxr-mx.com. Your subscription stops renewing and you keep access until the end of the current billing period.